Policies

***At Highland Place, our goal is to make your experience memorable and rewarding.  In order to do this the following policies have been established.  Please take a few moments to review these policies, and feel free to contact us if you have any questions.***

Booking: To confirm your overnight reservation, a minimum $25 non-refundable deposit is required when the reservation is made. 

To confirm your event reservation, a 25% non-refundable deposit is required when the reservation is made.

Payments can be made in the form of a check, credit/debit card/certified funds, or cash.

Cancellation Policy:   To cancel your overnight room/event please notify us 7 days prior to your arrival date.   Notification must be made in writing on the Highland Place B&B website booking tab, or verbally with Highland Place. If cancellation notice is less than 7 days, your credit card will be charged the equivalent of 1-nights stay or half the total reservation, which ever is greater.  Early departure and partial cancellations, stays that are shortened due to medical or family emergencies, bad weather, missed or cancelled flights or change of plans fall within the cancellation policy.

Event cancellations 

Check In/Out  Times: Check in is between 4:00 pm and 7:00 pm, or by special arrangement. We like to be available for your arrival so please communicate if your arrival times changes.

Check Out ~ Check Out is 11:00 am unless by special arrangement.

Breakfast:  On the weekends, a full breakfast is usually served  from 8:00 ~ 9:00 am.  We are happy to accommodate earlier or later times if arranged in advance.  During the week, breakfast is available and consists of a continental plus breakfast, unless otherwise specified.  Please let us know of any food allergies.

Keys: Missing keys are a security issue. There is a $50 fine for any set of missing keys. If keys are missing,  please contact the  us immediately. If you forget to leave your keys in the appropriate places or we have to deliver one, there is a $50 courier key.

Smoking: For the safety and comfort of guests, smoking or vaping is not permitted in any of the rooms. Smoking is permitted on the grounds only. Please use the ashtrays outside we have provided for you. Smoking anywhere in the rooms can result in a $250 cleaning fee, which will automatically be charged to your credit card.

Damages: Your room or apartment at our B&B will be inspected for property damage after check-out, including missing amenities, heavily-soiled linens and carpet stains. We reserve the right to seek payment for any expenses incurred for repair or replacement.

Damages: While reasonable wear and tear is anticipated, negligent damages found to be the responsibility of a guest will be assessed and charged to the guest.  Please report spills to innkeeper promptly.

Capacity/Occupancy: Each room has a maximum capacity, which is determined by county regulations. All rooms in the B&B are double occupancy, and Suites hold total of 4. Additional room guests, including children over the age of fourteen (14) may be may be accommodated with a roll away bed for an additional charge of $35 per night.

Children: Guests staying in our B&B expect a quiet, adult environment, therefore we reserve the right to turn away guest with children under the age of twelve (12).

Pets: I am afraid that we are unable to accommodate pets of any kind. We can recommend a local kennel upon request.

Rates are subject to Madison County and Tennessee State Sales and Lodging taxes.

Lost and Found Items: Should you leave an item behind, we will place it in a safe location until we hear from you.  We will be glad to return the item via regular U. S. mail for the cost of postage plus a $5.00 service fee charged to your credit card on record.

Parking: While only a few B&Bs have parking facilities on site, parking is available in the rear of the property and can be accessed off W. King Street or Arlington Ave

***Highland Place is privately owned and owner-occupied.  The owners reserve the right to refuse service or accommodations to anyone for any lawful reason.  Any behavior on the part of guest that affect the safety or peaceful enjoyment of other guest may result in eviction without refund. ***